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The business organization of the consulting company is that the leadership group will work hands-on with the consultants to ensure internal customer knowledge and external customer satisfaction. The consultant staff will work with the sales staff for a week to understand the tasks that they have. The sales staff will work with the consultants at the business to better understand the customer’s expectation. The Human Resources Department will work all facets of the business to have an understanding, this will allow them to speak to performance issues if they should arise. The potential legal issues that this business might face are if there are inaccuracies with billing. The consultants will also face challenges with following both policies of the consulting company, and adhering to the policies of our client’s business. Failure to do so on our behalf will result in a breach of contract by our company. The ethical issues that the business will have is to act as if the consultant was an employee of the company. The consultant should refrain from the fraternization of employees of our client.
Our client needs to know where they can optimize profit and fraternizing with their employees would hinder the consultant’s ability to give a fair assessment if they were looking to cut jobs to save costs. The business culture of the consulting firm will be customer-centric. Every employee with put the customer at the core of everything that we do. The leaders of the company will put the internal customers at their core and employees will put the clients at theirs. The company will build on the foundation of putting people first. The Human Resources Department will be in charge of following-up to ensure that we are executing at the highest level in this area. The company will use anonymous employee surveys and customer surveys to ensure the highest satisfaction to internal and external customers. The motivation that the company will utilize will be a comprehensive benefits package to include 401K with a 5% match, health insurance, and performance based bonus program. The company will also have a variety of cross-training to all employees to ensure that the employees are well trained to perform their tasks efficiently.
The technology that the company will use will be computers, laptops, cell phones, and tablets. The computers will be used to process all the customers’ invoices and will store the customers’ contacts also. The company will store any excess information on an external hard drive. The laptops will be given to the sales, consulting, and to Human Resources Departments. The cell phones will be given to all employees to stay in contact with company personnel and the customers. The tablets will be given to the consultants to document notes while at the client’s location. The Human Resources Department will handle the five components of human resources management in the following manner:
1) Recruitment and Selection – The applicant selection process is based off their experience and education, with an emphasis on experience.
Human Resources will also look into job history and background. Once HR screens the potential employee, they will schedule a second interview with operations leadership with the applicant. 2) Training and Development – HR will setup the training schedule for the new employees and will schedule the new employee with a top performer in the department. For the existing employees, HR will also schedule and track all the employees to ensure that they get cross-training in the other departments to understand the business better. 3) Performance Appraisal and Feedback – HR will be in charge of tracking performance appraisals and feedback. However, the leaders of each department will be responsible for executing this and forwarding the information to the HR Department. HR will put this information into the employees’ personnel files.
4) Pay and benefits – The pay structure and benefits will be looked at and setup with collaboration of the owner and the HR Department. HR will keep leadership aware of current pay in this field in order to retain employees. HR will ensure that employees receive the benefits package that the company offers when they become eligible for them.
5) Labor relations – HR will schedule employee commitment and satisfaction surveys and compile the results for the leadership of the company. Pulse surveys will also be used by HR to follow-up on results from the commitment and satisfaction survey opportunities that the employees highlight. The costs of operations on the business would include the following: lease, payroll, insurance, taxes, legal fees, utilities, cell phone, and office supplies. The business would need all of these items to run the operations effectively. The company is relying on their quality service for their clients business to cover all these costs, and to ensure that the business is profitable.